Professional qualification: Medical Administrative Secretary

Welcome patients, manage schedules and medical records, and coordinate the patient care pathway.

Level: 4
Duration: 400 h (57 days)
Formats: Distanciel, Distanciel renforcé, Présentiel
Admission: Following an interview
RNCP: RNCP 40800 (TP-00057)

Prices

Distanciel : 1 950,00 € TTC
Distanciel renforcé : 2 820,00 € TTC
Présentiel : 4 500,00 € TTC

Prerequisites

Year 12 / Year 13 level (French première / terminale) or equivalent
Knowledge of the basic functions of word processing and spreadsheet software
Good command of spelling and syntax

Programme

CCP 1 – Handle patient reception and the day-to-day administrative activities of a healthcare facility

Welcome, inform and direct patients
Manage the schedules and diaries of healthcare professionals
Handle the administrative and financial admission of patients
Communicate administrative and medical information in writing, both internally and externally

CCP 2 – Assist healthcare professionals in monitoring and coordinating the patient pathway

Carry out the medical and administrative follow-up of patient records
Transcribe, check and format medical documents
Provide information on access to the patient's medical record or prepare the relevant documents

Office assistance fundamentals

Answering the telephone and operating a switchboard
Computer cleaning and maintenance
Tools of the practice enterprise (simulated training company)
Organising, indexing, filing, archiving and printing labels
French: common spelling and grammar pitfalls to avoid
Writing meeting minutes
Interpersonal communication
Stress management
Teamwork and remote working

Introduction to IT

Computer basics
The Windows environment
Browsing the Internet

Microsoft Word

Text formatting: creating a standard letter (table of contents, numbering…)
Page layout
Enhancing documents: inserting images, tables, charts and SmartArt diagrams; designing templates (letters, memos…)
Organising your work to save time
Performing mail merges and mailings
Creating long documents (reports, dissertations, studies…)
Using collaborative tools: working with others on the same document and tracking changes

Microsoft Excel

Creating tables
Excel calculation basics
Data management
Creating simple charts
Designing reliable templates
Intermediate, conditional and nested functions
Statistical functions: RANK, MODE, SMALL, LARGE
Text operations
PivotTables
Reporting and advanced charts

Outlook

Organising emails
Address book
Agenda
Tasks and contacts

PowerPoint

Hierarchical structuring of the presentation
Overall formatting of the presentation
Detailed formatting of the presentation
Inserting, editing and moving objects
Animations
Speaker handouts
Slide show delivery

Job search techniques

CV: content
CV: layout
Cover letter
Prospecting and pitch
TROIS database
Mock job interview
Job hunting by telephone

Exam preparation

Methodology for writing the professional portfolio (dossier professionnel)
Conditions of the titre professionnel assessment

Further studies

Supervisory roles: secretarial services coordinator
Senior administrative roles: assistant to hospital managers
Specialisation as a medical information technician (TIM)
Hospital civil service competitive examinations to progress to senior administrative positions

References

RNCP code no. 40800 · Certif Info code no. 119117 · NSF code 324 · ROME code M1609 · Formacodes: 35015 Medical and social secretarial and assistant work, 43401 Patient care records, 43421 Hospital reception

Upcoming start dates

2027-02-01 – Présentiel