Professional qualification: Reception and Administrative Management Officer

Handle face-to-face and telephone reception for an organisation and take charge of its administrative activities.

Level
4
Duration
400 h (57 days)
Formats
Distanciel, Distanciel renforcé, Présentiel
Admission
Following an interview
RNCP
RNCP 41239 (TP-01449)

Prices

  • Distanciel : 1 950,00 € TTC
  • Distanciel renforcé : 2 820,00 € TTC
  • Présentiel : 4 500,00 € TTC

Prerequisites

  • Year 12 or Year 13 level (French première or terminale) or equivalent
  • Proficiency with computers (keyboard, Windows)
  • Strong interpersonal skills (listening, customer service mindset)
  • Good spoken and written French

Programme

CCP 1 – Carry out an organisation's reception activities

  • Handle face-to-face and telephone reception
  • Manage complex situations at reception
  • Process internal and external information flows

CCP 2 – Manage an organisation's administrative activities

  • Take charge of day-to-day administrative activities
  • Handle the administrative processing of files
  • Deal with routine complaints

Office assistance fundamentals

  • Answering the telephone and operating a switchboard
  • Computer cleaning and maintenance
  • Tools of the practice enterprise (simulated training company)
  • Organising, indexing, filing, archiving and printing labels
  • French: common spelling and grammar pitfalls to avoid
  • Writing meeting minutes
  • Interpersonal communication
  • Stress management
  • Teamwork and remote working

Introduction to IT

  • Computer basics
  • The Windows environment
  • Browsing the Internet

Microsoft Word

  • Text formatting: creating a standard letter (table of contents, numbering…)
  • Page layout
  • Enhancing documents: inserting images, tables, charts and SmartArt diagrams; designing templates (letters, memos…)
  • Organising your work to save time
  • Performing mail merges and mailings
  • Creating long documents (reports, dissertations, studies…)
  • Using collaborative tools: working with others on the same document and tracking changes

Microsoft Excel

  • Creating tables
  • Excel calculation basics
  • Data management
  • Creating simple charts
  • Designing reliable templates
  • Intermediate, conditional and nested functions
  • Statistical functions: RANK, MODE, SMALL, LARGE
  • Text operations
  • PivotTables
  • Reporting and advanced charts

Outlook

  • Organising emails
  • Address book
  • Agenda
  • Tasks and contacts

PowerPoint

  • Hierarchical structuring of the presentation
  • Overall formatting of the presentation
  • Detailed formatting of the presentation
  • Inserting, editing and moving objects
  • Animations
  • Speaker handouts
  • Slide show delivery

Job search techniques

  • CV: content
  • CV: layout
  • Cover letter
  • Prospecting and pitch
  • TROIS database
  • Mock job interview
  • Job hunting by telephone

Exam preparation

  • Methodology for writing the professional portfolio (dossier professionnel)
  • Conditions of the titre professionnel assessment

Further studies

  • Administrative secretary or receptionist
  • With experience: executive assistant or administrative manager
  • Possible specialisation in human resources or accounting

References

RNCP code no. 41239 · Certif Info code no. 119165 · NSF code 324p · ROME codes M1607 / M1602 / M1601 · Formacodes: 35052 Reception, 35035 Specialised secretarial and assistant work, 35071 Administrative techniques

Upcoming start dates

  • 2027-02-01 – Présentiel

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Documents