Professional qualification: Sales Assistant

Manage sales administration, monitor the supply chain and contribute to the company's sales strategy, in French and English.

Level
5
Duration
400 h (57 days)
Formats
Distanciel, Distanciel renforcé, Présentiel
Pass rate
100 %
Admission
Following an interview
RNCP
RNCP 41254 (TP-01285)

Prices

  • Distanciel : 1 950,00 € TTC
  • Distanciel renforcé : 2 820,00 € TTC
  • Présentiel : 4 200,00 € TTC

Prerequisites

  • Baccalauréat level (A-level equivalent) or a diploma/certification at an equivalent level
  • Professional experience in an assistant or customer-facing role preferred
  • English at CEFR level A2: able to understand isolated sentences and frequently used expressions, and to communicate in simple exchanges on familiar topics

Programme

CCP 1 – Manage sales administration and monitor the supply chain

  • Managing sales administration: commercial documents in the ERP
  • Entering and updating the customer database in the CRM
  • Using collaborative communication tools
  • Commercial calculations
  • Applying order-processing procedures
  • GDPR and regulations governing sales and transport contracts
  • Monitoring supply chain operations: procedures for processing procurement and shipments
  • Using the advanced features of email software
  • Transport contract regulations and Incoterms® basics
  • Drawing up the commercial contract of the practice enterprise
  • Managing customer relations in French and English: drafting everyday professional documents
  • Communicating in writing and orally in English in everyday professional situations
  • Oral communication techniques
  • Preventing and managing unpaid invoices: telephone reminders and personalised reminder letters
  • Updating payment tracking tools
  • Applying a debt collection procedure

CCP 2 – Contribute to implementing the company's sales strategy

  • Designing and publishing sales and marketing materials in line with the brand guidelines
  • Publication channels: website, social media, email marketing, product sheets, promotional leaflets
  • Updating the organisation's website and social media
  • Using presentation and desktop publishing (DTP) software: producing a brochure or flyer
  • Designing and updating sales dashboards
  • Commercial and statistical calculations (variances, percentages, running totals, averages, VAT)
  • Organising a sales campaign: marketing basics, planning and monitoring tools
  • Drawing up and monitoring the campaign budget, and contributing to its quantitative and qualitative review
  • Welcoming visitors at a trade event in French and English
  • Identifying visitors' needs, presenting the company and its products, and completing a contact form in compliance with the GDPR
  • Speaking English in everyday professional situations (level B1)
  • Organising participation in a trade fair

Office assistant fundamentals

  • Answering the telephone and operating a switchboard
  • Cleaning computers
  • The tools of the practice enterprise (simulated training company)
  • Organising, indexing, filing, archiving and printing labels
  • French: common spelling and grammar pitfalls to avoid
  • Writing meeting minutes
  • Interpersonal communication
  • Stress management
  • Teamwork and remote working

Introduction to computing

  • Computer basics
  • The Windows environment
  • Browsing the internet

Microsoft Word

  • Text formatting: creating a standard letter (table of contents, numbering, etc.)
  • Document layout
  • Enhancing documents: inserting images, tables, charts and SmartArt graphics; designing templates (letters, memos, etc.)
  • Getting organised to save time
  • Carrying out mail merges and mailings
  • Creating long documents (reports, dissertations, studies, etc.)
  • Using collaborative tools: working on the same document with others and tracking changes

Microsoft Excel

  • Creating spreadsheets
  • Excel calculation basics
  • Data management
  • Creating simple charts
  • Designing reliable templates
  • Intermediate, conditional and nested functions
  • Statistical functions: RANK, MODE, SMALL, LARGE
  • Text operations
  • Pivot tables
  • Reporting and advanced charts

Outlook

  • Organising emails
  • Address book
  • Agenda
  • Tasks and contacts

PowerPoint

  • Structuring the presentation hierarchically
  • Overall formatting of the presentation
  • Detailed formatting of the presentation
  • Inserting, editing and moving objects
  • Animations
  • Speaker materials
  • Delivering the slideshow

Job-search techniques

  • CV: content
  • CV: layout
  • Cover letter
  • Prospecting and pitching
  • The TROIS method
  • Mock job interview
  • Job hunting by telephone

Exam preparation

  • Methodology for writing the professional portfolio (dossier professionnel)
  • The conditions of the professional title assessment

Further studies

  • BTS Gestion de la PME (Higher National Diploma in SME Management)
  • BTS Support à l'Action Managériale (Higher National Diploma in Management Support)
  • BTS Management Commercial Opérationnel (Higher National Diploma in Operational Sales Management)
  • BTS Négociation et Digitalisation de la Relation Client – NDRC (Higher National Diploma in Negotiation and Digital Customer Relations)
  • BUT Techniques de Commercialisation (Bachelor of Technology in Sales and Marketing)

References

RNCP code no. 41254 · Certif Info code no. 119575 · CPF code 330935 · NSF code 324t, 312m · ROME code D1401 · Formacode 35028

Upcoming start dates

Upcoming dates will be published soon. Contact us for the schedule.

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